We offer the following shipping methods for delivery in Middle East (KSA, OMAN, BAHRAIN, KUWAIT)
We offer the following shipping methods for delivery in OUTSIDE MIDDLE EAST (EUROPE, NORTH AMERICA ETC)
We are committed to providing you with a seamless shopping experience. If you receive a wrong item, a damaged / defective item, or are missing an ordered item, please contact us by phone at +971 4 22 53 9933 or by email at firstname.lastname@example.org
Don't forget to send a picture of the item and order details - this will help us solve your problem as efficiently as possible!
We will make every effort to dispatch replacement item when possible (UAE/KSA only), or provide a refund.
Refunds will be processed either on original card used when placing your order or via online store credit.
For refunds issued on original card used for payment, please allow for up to 14 days for amount to show on your statement due to varying processing times between card issuers.
Your security is very important to us.
We work closely with our delivery team to ensure Cash On Delivery orders are safe. You will receive an invoice by email upon delivery to confirm your payment.
If paying by debit or credit card, Pastel Arabia provides safe and secure checkout by encrypting your credit card information using SSL.