In the event your order is not delivered within the timeframe communicated on your order confirmation, please contact us by phone at +971 4 22 53 993 or by email at info@pastelarabia.com We will get you in touch with our delivery partner on your behalf.

Once your order has been prepared, you will receive a shipping confirmation email with a dedicated link to track your order in real time.

Our delivery partners will attempt delivery up to 3 times before it is marked for return to our warehouse. Please be on the lookout from unknown numbers, our delivery partner may be trying to contact you. Make sure to enter full and complete address details at checkout in order to ensure on-time delivery.

We are committed to providing you with a seamless shopping experience. If you receive a wrong item, a damaged / defective item, or are missing an ordered item, please contact us by phone at +971 4 22 53 9933 or by email at info@pastelarabia.com

Don't forget to send a picture of the item and order details - this will help us solve your problem as efficiently as possible!

We will make every effort to dispatch replacement item when possible (UAE/KSA only), or provide a refund.

Refunds will be processed either on original card used when placing your order or via online store credit.

For refunds issued on original card used for payment, please allow for up to 14 days for amount to show on your statement due to varying processing times between card issuers.

We are happy to offer free gift wrapping for all online orders, simply check the appropriate box during checkout. You may also choose include a personalized message for your recipient.

We currently accept the following payment methods:

UAE: Visa, Mastercard, American Express, Paypal, Cash on Delivery

REST OF THE WORLD: Visa, Mastercard, Paypal

Your security is very important to us.

We work closely with our delivery team to ensure Cash On Delivery orders are safe. You will receive an invoice by email upon delivery to confirm your payment.

If paying by debit or credit card, Pastel Arabia provides safe and secure checkout by encrypting your credit card information using SSL.

For more information about our secure checkout, please read our Privacy Policy and Terms & Conditions