Pastel Shipping Policy

Shipping & Delivery Policy

Your shipping address and pin-code will be verified before payment is carried out. If your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Pastel Arabia, in such cases Pastel Arabia will not be responsible for the non-delivery of the product.

In case of multiple orders from the same account carried out in one transaction, Pastel Arabia would try to ship all products together. However, such a scenario may not always be possible owing to either product characteristics and/or logistics’ issues. If your purchase involves multiple products in single transaction, all the Products will then be dispatched to the single shipping address specified by you. If you want us to ship products to different addresses, then you should place the orders separately based on the delivery addresses.

What is the delivery process?

-Once the order is processed, the products undergo a quality check process to ensure perfect condition.

-After this, your products are carefully packed and handed over to our most trusted delivery partner.

– Our delivery partner brings your orders to your doorstep at the earliest. If they don’t find you there, they will directly get in touch with you to resolve the problem.

-You will be updated through emails and messages throughout the process of delivery.

Where do we deliver?

Pastel ships and delivers throughout UAE.

How much will shipping cost?

We have standard delivery charges of just AED 15.

Free Delivery on purchase over AED 150.

When can I expect my order?

Once the order is processed, it will be shipped within 24 hours and will reach you in 2-4 working days based on your location.