Exchange & Return Policy
At Pastelarabia.com, Your satisfaction is our guarantee.
In accordance with global retail industry standards, we are unable to accept return or exchange products due to hygienic reasons although there are two cases that Items are eligible for return or exchange:
- Products that are damaged or faulty.
- Orders that arrive incomplete or incorrect.
All returns must be returned in their original packaging, and in the condition which they were received. You should also notify us within 14 days from the date of delivery.
To return items to Pastelarabia.com, please contact our call center on +9714 2250585 and request for a return date and confirm on the pickup location.
Upon return all payments made to us in the form of a pre-paid credit card or debit card will be refunded to your payment card. All cash on delivery payments will be reimbursed back to the customer.
Upon return of your full order, delivery charges will be refunded in full. Upon partial return of your order, no delivery charges can be refunded. You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.
Please note that we may not be able to exchange your product with the exact item(s) you purchased with us. Some of our products are exclusive to our online store, or are available for a limited time only. We also cannot guarantee that your exact product(s) or shade(s) will be available in-store for exchange. Our dedicated customer service advisors will find you the best possible alternative product(s) for you in this instance.
Pastelarabia.com does not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorized use of cards.